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AUCyber
Cyber Security Monitoring & Incident Response for an Australian Aged Care Provider
About the Vendor Response
This page presents the response provided by AUCyber to an Australian aged care organisation seeking a Managed Detection and Response (MDR) provider. The response was submitted through StrategyMix TechSearch and addresses the buyer's original requirements and qualifying questions.
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SEARCH DETAILS
Search Name:
Cyber Security Monitoring / Incident Response
Category:
Cyber Security
Budget Status:
Pending
Purchase Timeframe:
6 to 12 Months
Product Description:
I am looking for a 24x7 cyber security monitoring provider as well as cyber incident response support.
It would be helpful if the provider can utilise our existing investment in our current security monitoring tools, but there is an opportunity to onboard a more complete SIEM solution to upgrade our existing one.
I envisage that the incident response support component might be arranged on a retainer basis, with payment per incident. However, that is subject to whichever arrangement offers the most affordable solution.
VENDOR CONTACT
Name:
James
Sanderson
Job Title:
Enterprise Account Manager
Company:
AUCyber
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SOLUTION OVERVIEW
AUCyber’s Managed Security Operations Centre-as-a-Service (SOCaaS) gives you 24x7 cyber security monitoring and incident response support from a sovereign, Australia-based environment. As threats become more frequent and sophisticated, having continuous monitoring and rapid response is critical to protecting your organisation’s data.
Rather than building and maintaining an in-house SOC, which is costly and complex, AUCyber provides a fully managed service. We continuously monitor your environment, collect and analyse logs, and quickly identify potential threats before they become serious incidents. Our team of skilled, security-cleared analysts use proven playbooks to investigate and respond efficiently.
We can integrate with your existing security tools where possible, while also offering the option to uplift your capability with a more advanced SIEM solution. Our service is powered by the SentinelOne Singularity Platform, including AI SIEM, EDR, cloud security, vulnerability scanning, automation and AI-driven threat detection. This provides strong behavioural monitoring and rapid, automated response to threats.
Incident response support can be delivered in a way that suits your needs, including a retainer model with per-incident costs, or a more bundled approach. We focus on delivering a flexible, cost-effective solution with full transparency, allowing you to view and audit all SOC activities.
QUALIFYING QUESTIONS
Q1.
Can you ingest and correlate data from CrowdStrike, Mimecast, Netskope, and Graylog?
Yes, we can ingest and correlate data from CrowdStrike (with some configuration), Mimecast and Netskope out of the box. Graylog is not supported as it is a separate SIEM platform; however, we can assist with migrating from Graylog into our SIEM to enable centralised monitoring, correlation, and response across your environment.
Q2.
Can you enrich alerts with threat intelligence or contextual data from these platforms?
Yes. Alerts are enriched with threat intelligence feeds, MITRE ATT&CK mapping, asset context, user context and historical activity to improve accuracy and response speed.
Q3.
How do you prioritise alerts and reduce false positives?
We use risk‑based alerting, correlation rules, behavioural analytics and human SOC analyst triage to prioritise high‑impact threats and suppress noise.
Q4.
Do you offer services to enhance or replace Graylog with a more scalable SIEM?
Yes. We support enhancement, integration and ultimately (or immediate) replacement of Graylog, including migration to enterprise‑grade, scalable SIEM platforms as part of our Managed SOC.
Q5.
Do you offer retainer-based IR services or on-demand support?
Yes. AUCyber provides retainer‑based Incident Response services as well as on‑demand IR support, integrated with the Managed SOC for rapid escalation. Typically we deliver this as an on-demand service at agreed hourly rates. Additionally, our Managed Endpoint Detection and Response (MDR) service includes support from our cyber team in the event of endpoint compromise through to the resolution of the incident.